Delivery and payments
For details on delivery times and shipping methods, visit our Fulfillment by Amazon (FBA) – Fast & Reliable Shipping page. Learn how we ensure your orders are processed quickly and reliably through Amazon’s logistics network or directly from Diawin’s warehouse.
We notify our customers when their order is shipped, providing a tracking number.
We deliver to Germany, Austria, France, Italy, Spain, United Kingdom.
If your country is not listed at checkout, please contact us at info@d-wide.com or chat for further instructions.
Credit / Debit Cards (All major type of credit / debit cards are accepted)
Instant payment via Stripe payment gateway (0 EUR)
PayPal (0 EUR)
If you encounter any problem while paying for your order, do not hesitate to contact us via e-mail at info@d-wide.com or chat
In case of failed payments via our payment gateway, please do not make a new order. Simply send us an email or chat massage with the details of the product that you were trying to order and we will do our best to complete your order.
Return
To initiate a return, visit our Return Portal and enter:
- Your order number
- Your email, zip code, or phone number
Once logged in, you can select the items you’d like to return or exchange and follow the instructions.
Postage shall be paid by the Buyer when sending the returned goods, as stated in our General Terms and Conditions. Unless otherwise specified.
Waranty
All orders are covered under our 24-month Warranty against manufacturing defects. If you have received a defective product, please reach out to us by email or chat with the defect information, including some photo evidence, and we'll work with you to make it right.
Ensure that the goods are properly cleaned.
Please note:
The buyer is obliged to hand over the claimed goods to the seller, including all its components, in a hygienically sound condition that allows safe handling of the goods by other persons. Otherwise, the seller is entitled to reject the goods claim.
The 24-month Warranty applies exclusively to the goods purchased through our website. If you have purchased the goods from our business partner, please contact them directly.
Order
Should you need to change anything in your current order, please contact us via e-mail on info@d-wide.com or chat.
The subject of your e-mail should be: “Change in the order number….”
After your order has been dispatched, no further changes can be made to your order.
Should you need to make any amendments contact us ASAP before your order is shipped.
In case of the duplicity of your order, please contact us as soon as possible via e-mail info@d-wide.com or chat. We will cancel one of these orders for you.
In case you would like to cancel your current order please contact us via e-mail info@d-wide.com or chat.
The subject of this e-mail should be: “Cancellation of the order number….”
Cancellation can only be made before your order is shipped so please contact us ASAP.
Cooperation
If you are interested in becoming a wholesale partner of Diawin, you can check information about eligibility, application process, terms and conditions, etc. If you have further questions, please contact us via wholesale form or by e-mail at info@d-wide.com or chat. The e-mail should contain information about you, the name of your company (e-shop, website, from where your company operates). We will contact you with further details.
Product
Yes, Diawin shoes are available in three different widths—normal, wide, and extra wide. This ensures a comfortable fit for various foot shapes and sizes, making them ideal for individuals with wide feet or foot deformities like hallux valgus.
Yes, it's essential to measure your feet to get the perfect fit, especially since Diawin shoes come in multiple widths. We recommend following our video tutorial for guidance on how to measure both the length and width of your feet, and refer to our sizing chart for an accurate match.
Diawin shoes are specifically designed to provide extra space in the toe box and come in three widths, making them ideal for wide or extra-wide feet. They help prevent discomfort and offer support, even for people with foot deformities or medical conditions like diabetes.
Absolutely. Diawin shoes are designed with diabetic patients in mind. They are registered as medical devices, providing extra protection to prevent sores, ulcers, and other foot complications often faced by diabetics. Their design promotes foot health and reduces pressure on sensitive areas, ensuring comfort and safety.
Yes, all Diawin shoes come with removable insoles, allowing for easy customization. You can insert your own orthotics or extra cushioning to suit your comfort needs without compromising space in the shoe.
The rocker outsole in Diawin shoes is designed to promote a natural rolling motion of the foot, reducing strain during walking or running. This feature enhances foot stability, reduces pressure on joints, and offers better overall comfort, especially for long-term use.
Yes, Diawin shoes have been clinically tested to ensure their effectiveness in promoting foot health, particularly for diabetic patients. The findings from these studies support the ongoing development and improvement of our product, guaranteeing both comfort and health benefits for our customers.
Yes, Diawin shoes have been tested and are recommended by podiatric authorities, including receiving a seal of approval from prestigious organizations. This endorsement ensures that our shoes meet high standards for foot health and are trusted by experts in the field.