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Refund policy

How to Start a Return

To start a return, log in to your account on d-wide.com, go to your orders, and submit a return request for the order you want to return. You can then select the items you’d like to return or exchange and follow the instructions.

Return Conditions

  • Items must be new and unused, with all original packaging.
  • Shoes that show signs of wear or damage may not be eligible for a full refund.
  • We do not accept returns from non-EU countries, non-EU islands, or non-EU VAT zones.

Returns Process

  • You will submit your return request from your account (after logging in).
  • We will email you a return shipping label.
  • Items must be properly packed to avoid damage.
  • Once we receive and inspect the returned item, refunds will be processed within 30 days.

📌 Eco-Friendly Tip: Help reduce waste! Please reuse the original packaging or choose a sustainable alternative like wrapping paper or a reusable bag.

Damaged or Defective Items

We inspect every pair of shoes before shipping, but if your order arrives damaged:

  1. Contact us via email or chat.
  2. Provide photo evidence of the defect.
  3. We’ll work with you to resolve the issue as quickly as possible.

Refund Processing Time

  • Refunds are processed within 30 days after we receive and inspect the returned items.
  • Refunds will be credited to your original payment method.

📌 Still have questions? Our support team is happy to help!