Shipping policy

Delivery Conditions

1. The delivery of ordered goods is carried out as soon as possible depending on the availability of goods and the operational capabilities of the Seller. The Seller ships all goods marked as in stock within 72 hours after confirmation of the order or, in case of advance payment by bank transfer, within 72 hours after the total amount of the Purchase Price is credited to the Seller's account. In the case of delivery of goods produced to order and goods that are not in stock at the time of confirmation of the order, the goods are shipped within 12 weeks after confirmation of the order and receipt of the total amount of the Purchase Price on the Seller's account. The Seller undertakes to deliver the ordered goods to the Buyer within 30 days after the date of order. In justified cases, the Seller has the right to repeatedly extend the delivery period. The Seller will inform the Buyer about any delay in delivery and provide a new delivery date.

2. If the order contains several items and some of them are not in stock, the Seller will inform the Buyer and offer the possibility of partial deliveries and inform about the shipping costs. The Buyer has the right to cancel the order if partial delivery is not acceptable.

3. The goods are delivered by third-party carriers chosen by the Seller to the address of the Buyer indicated in the order form, and the Buyer is obliged to accept the delivery at this address. The risk of loss or damage to the goods passes to the Buyer when the goods are handed over to the carrier. The Seller will provide tracking information for the shipment.

4. The invoice is sent electronically to the email address of the Buyer indicated in the order form. The invoice serves as a warranty certificate. The Buyer will receive a confirmation of the order and the contract immediately after placing the order.

5. Goods are delivered to Germany, Austria, Italy, France, the Netherlands, Spain, Great Britain, or other countries by mutual agreement.

6. Ownership of the goods passes to the Buyer upon receipt of the goods.

7. Upon receipt of the goods, the Buyer is recommended to check:

• whether the goods were delivered according to the order,
• whether the goods were delivered in the quantity specified in the order,
• whether the goods are not damaged.

If the Buyer receives goods that they did not order, it is recommended that the Buyer contacts the Seller within 24 hours after receipt of the delivery by email or phone. If the delivered goods show signs of damage or visible defects, it is recommended that the Buyer contacts the Seller within 24 hours after receipt of the delivery by email or phone. If the goods are damaged, the Buyer is obliged to record the extent and nature of the damage in a protocol, the correctness of which is confirmed by the courier. Based on this written protocol delivered to the Seller, the Seller may offer the Buyer to remedy the defect, grant a discount on the goods, or, if the defect cannot be remedied, deliver new goods to the Buyer.