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Terms of service


1. General Provisions

1.1. These General Terms and Conditions govern the rights and obligations of the contracting parties arising from the contract concluded remotely between Diawin s.r.o., with its registered office at Čermeľská cesta 1, 040 01 Košice (Slovak Republic), company ID: 36830712, VAT ID: 202245963, VAT Reg No: SK2022459637, registered in the Commercial Register of the Municipal Court of Košice, section: Sro, entry no. 20376/V (hereinafter referred to as the "Seller") and the Buyer, whose subject is the purchase and sale of goods, as well as the delivery of custom-made shoes according to the specific parameters of the Buyer's foot on the Seller's website named d-wide.com (hereinafter referred to as the "E-shop").

Seller's contact details:

Diawin s.r.o.
DUETT 1, Nam.Oslob.3/A
040 01 Kosice
Slovakia
info@d-wide.com

IBAN: SK80 0900 0000 0052 0966 1662

Supervisory Authority:

Slovak Trade Inspection (SOI)

SOI Kosice
Vratna 3
040 01 Kosice
Slovakia
+421 55 729 07 05
ke@soi.sk

1.2. The General Terms and Conditions are an integral part of the Purchase Agreement. If the Seller and the Buyer conclude a written Purchase Agreement in which they agree on conditions that differ from the General Terms and Conditions, the provisions of the Purchase Agreement take precedence over the General Terms and Conditions.

1.3. Key Definitions:

  • E-shop: A computer system located on the Internet network with public access that allows the purchase of goods.
  • Buyer: A person or legal entity that has concluded a Purchase Agreement with the Seller.
  • Consumer: A person who acts for purposes outside their business activity, employment, or profession when concluding and fulfilling the Contract.
  • Goods: Products that are in the current offer of the E-shop d-wide.com. The term "goods" means "new goods", "used goods", and "custom-made goods" unless otherwise indicated by the context.
  • New goods: Goods that have not been used and are in the manufacturer's original packaging, including all accessories.
  • Used goods: Goods that have already been used and are labeled as "used goods". The Buyer acknowledges that used goods may be worn or have defects caused by their use. The condition of the goods is stated in the description in the E-shop, and any defects or wear are reflected in the price of the goods.
  • Custom-made goods: Production of goods according to the Buyer's specific requirements, such as custom-made shoes according to the specified parameters of the Buyer's foot on the Seller's website in the custom section.
  • Purchase price: The total price, which includes the price of the goods including delivery costs.

2. Electronic Ordering and Conclusion of the Purchase Agreement

2.1. An electronic order for the delivery of goods means:

2.1.1. An electronic form containing information about the Buyer, a list of ordered goods from the E-shop's offer d-wide.com, including the size of the goods, the total price of such goods and delivery costs, payment method, and delivery method processed by the electronic business system.

2.2. In the case of electronic ordering of production and delivery of custom-made shoes, the Buyer orders through a configurator located on the E-shop d-wide.com.

2.3. An electronic order for the delivery of custom-made shoes means:

2.3.1. An electronic form containing information about the Buyer, the length and width of the Buyer's foot measured according to the instructions published on the website d-wide.com in the local language, the material design of the selected shoes, the color scheme of the selected shoes, the total price of these goods and delivery costs, payment method, and delivery method processed by the electronic business system.

2.4. The validity of an electronic order depends on providing all required information in the Buyer's registration form, including their telephone number.

2.5. The Purchase Agreement is concluded at the moment when the contract is accepted by confirmation of the order acceptance by the Seller's electronic system.

3. Pricing Conditions

3.1. At the time of ordering the goods, the published price applies as the price of the goods. The selling prices in the E-Shop are displayed in euros (EUR). Shipping costs or costs for custom-made goods are not included in the price of the goods; they are added to the price of the goods in accordance with these General Terms and Conditions. All prices include VAT where applicable. Any additional charges (e.g., customs duties, taxes) will be clearly indicated before the order is placed.

3.2. Special offers and other discounts apply during the period of validity of the special offer and according to the conditions established separately for each special offer or discount. It is not possible to combine different special offers and discounts, unless expressly indicated otherwise. The total price, including all taxes and additional charges, will be clearly displayed before the order is placed.

3.3. If the price of the goods is published in the E-Shop with a discount, the price before the discount was the price at which the Seller offered and sold the products at least 30 days before the publication of the discount, or it was the original price at which the Seller offered and sold the product during a period of less than 30 days. This does not apply to discounts for registered customers, discounts for product defects, or other discounts for which the law does not require the publication of the reference price before the discount. The original price and the discounted price will be clearly displayed.

3.4. For the delivery of goods or services abroad, the Seller is not responsible for customs duties, taxes, and fees resulting from the transport of goods from the Slovak Republic. These costs are exclusively borne by the Buyer. The Seller will provide an estimate of these costs before the order is placed, but the final amount may vary depending on the destination country's regulations.

4. Payment Methods

4.1. Cashless bank transfer to the Seller's account - After receiving a payment request and the required details by email sent by the Seller, the Buyer transfers the total amount for the ordered goods (purchase price) to the account at Slovenská Sporitelňa, SWIFT: GIBASKBX, IBAN: SK80 0900 0000 0052 0966 1662 for payments in EUR and indicates the invoice number or proforma invoice number for the delivery of custom-made shoes as the payment reference. The payment reference must also include the Buyer's first and last name. The order will be processed once the total amount of the purchase price is credited to the Seller's account within the delivery period specified in Article 5 of these General Terms and Conditions. In case of withdrawal from the contract, the payment will be fully refunded to the Buyer's account.

4.2. Payment via the STRIPE payment platform (instant payment, credit card payment, bank transfer). Authorized and regulated by the Central Bank of Ireland.

4.3. Payment via the PayPal payment platform (instant payment, credit card payment, bank transfer). PayPal is licensed as a Luxembourg credit institution and supervised by the Luxembourg supervisory authority, Commission de Surveillance du Secteur Financier (CSSF).

5. Delivery Conditions

5.1. The delivery of ordered goods is carried out as soon as possible depending on the availability of goods and the operational capabilities of the Seller. The Seller ships all goods marked as in stock within 72 hours after confirmation of the order or, in case of advance payment by bank transfer, within 72 hours after the total amount of the Purchase Price is credited to the Seller's account. In the case of delivery of goods produced to order and goods that are not in stock at the time of confirmation of the order, the goods are shipped within 12 weeks after confirmation of the order and receipt of the total amount of the Purchase Price on the Seller's account. The Seller undertakes to deliver the ordered goods to the Buyer within 30 days after the date of order. In justified cases, the Seller has the right to repeatedly extend the delivery period. The Seller will inform the Buyer about any delay in delivery and provide a new delivery date.

5.2. If the order contains several items and some of them are not in stock, the Seller will inform the Buyer and offer the possibility of partial deliveries and inform about the shipping costs. The Buyer has the right to cancel the order if partial delivery is not acceptable.

5.3. The goods are delivered by third-party carriers chosen by the Seller to the address of the Buyer indicated in the order form, and the Buyer is obliged to accept the delivery at this address. The risk of loss or damage to the goods passes to the Buyer when the goods are handed over to the carrier. The Seller will provide tracking information for the shipment.

5.4. The invoice is sent electronically to the email address of the Buyer indicated in the order form. The invoice serves as a warranty certificate. The Buyer will receive a confirmation of the order and the contract immediately after placing the order.

5.5. Goods are delivered to Germany, Austria, Italy, France, the Netherlands, Spain, Great Britain, or other countries by mutual agreement.

5.6. Ownership of the goods passes to the Buyer upon receipt of the goods.

5.7. Upon receipt of the goods, the Buyer is recommended to check:

  • whether the goods were delivered according to the order,
  • whether the goods were delivered in the quantity specified in the order,
  • whether the goods are not damaged.

If the Buyer receives goods that they did not order, it is recommended that the Buyer contacts the Seller within 24 hours after receipt of the delivery by email or phone. If the delivered goods show signs of damage or visible defects, it is recommended that the Buyer contacts the Seller within 24 hours after receipt of the delivery by email or phone. If the goods are damaged, the Buyer is obliged to record the extent and nature of the damage in a protocol, the correctness of which is confirmed by the courier. Based on this written protocol delivered to the Seller, the Seller may offer the Buyer to remedy the defect, grant a discount on the goods, or, if the defect cannot be remedied, deliver new goods to the Buyer.

6. Withdrawal from the Purchase Agreement

6.1. The Seller has the right to withdraw from the Purchase Agreement in the following cases:

  • If the fulfillment of the contract is not possible for reasons caused by the Buyer and the Buyer does not provide the necessary cooperation to the Seller upon written request (incorrect contact details, lack of communication between the Buyer and the Seller, etc.),
  • if the Buyer has not accepted the order within five working days from the date when the order should have been accepted,
  • in case of damage to the goods during the shipment of the order and the Seller cannot fulfill the order due to the current unavailability of such goods in stock,
  • if the goods are not in stock at the time of ordering, are no longer produced or delivered, or the price at the supplier of the goods has changed significantly and the Seller cannot deliver the goods to the Buyer or deliver them at the price indicated in the E-shop for these reasons,
  • if the Buyer has previously not accepted the goods or otherwise violated these General Terms and Conditions or is a debtor of the Seller,
  • in case of a product whose price in the E-shop was incorrectly indicated due to a system error of the Seller.

6.2. If the Buyer has already paid the purchase price or part of it at the termination of the Purchase Agreement due to the Seller's withdrawal, the Seller will refund the already paid purchase price or part of it within 30 days after the expiration of the Purchase Agreement by transfer to the Buyer's account, unless the contracting parties agree otherwise on the refund of the purchase price.

6.3. 30-day withdrawal right (Right to withdraw from the order within 30 days without giving reasons and to return it): According to the provisions of the Consumer Protection Act, a Buyer who is a consumer (having residence in the European Union) has the right to withdraw from the purchase contract within 30 calendar days after the day of receipt of the goods without giving reasons. If the Buyer exercises the right of withdrawal without giving reasons, the Buyer bears the costs of returning the goods (shipping costs), even if the goods cannot be returned by post due to their nature. This section does not apply to the purchase contract concluded with a Buyer who does not have a permanent residence in the European Union. If the consumer withdraws from the contract after the expiration of the indicated period, this withdrawal from the contract is invalid, and the Seller is not obliged to accept the returned goods or to bear the costs of delivery of the goods. By accepting illegally returned goods, a contract for storage of goods is concluded between the consumer and the Seller, which authorizes the Seller to charge a storage fee of 2 EUR excluding VAT per day of storage of illegally returned goods, and the Seller has the right to terminate this contract at any time and to return the goods to the Buyer. If the storage fee exceeds the value of the stored goods, the Seller has the right to terminate the purchase contract and to offset its claim for payment of the storage fee with the Buyer's claim for refund of the Purchase Price of these goods. This also applies in case of non-collection of the claimed goods after proper processing of the complaint by the Seller.

6.3.1. The Buyer has the right to receive:

  • A confirmation of the order and the contract immediately after placing the order
  • Pre-contractual information about the goods and the terms of the contract
  • A withdrawal form link upon request
  • Information about the right of withdrawal and its conditions

6.3.2. The withdrawal form is available:

  • On the Seller's website
  • Upon request by email
  • In the order confirmation email

6.4. To initiate a return, the Buyer must log in to their account on the E-shop d-wide.com and submit a return request for the relevant order. The Buyer may withdraw from the Purchase Agreement according to Article 6.3 of these General Terms and Conditions before the start of the withdrawal period. The withdrawal period remains valid if the withdrawal declaration is sent to the Seller no later than the last day of the withdrawal period.

6.5. According to the Consumer Protection Act, a Buyer who is a Consumer has no right to withdraw from the Purchase Agreement, the subject of which is the sale of goods manufactured according to the specific requirements of the Consumer, custom-made goods "MADE TO ORDER" or goods specifically intended for a Consumer.

6.6. The Buyer has the right to withdraw from the Purchase Agreement within 30 days without giving reasons. The withdrawal period ends 30 days after the day on which you or a third party appointed by you, who is not the carrier, has taken possession of the goods. The same applies in case of separate delivery of goods ordered in one order, if you or a third party appointed by you, who is not the carrier, has taken possession of the last delivery of the ordered goods from this order. When exercising the right of withdrawal, please inform us with a clear statement (e.g., by post or email) to the following address: Diawin s.r.o., Námestie Osloboditeľov 3/A, 040 01 Košice, Slovak Republic, Email: info@d-wide.com. For this purpose, you can use the model withdrawal form provided or sent by us, but its use is not mandatory. The withdrawal period is observed if you send the communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

6.7. The Buyer is obliged to return the goods to the Seller within 30 days from the date of withdrawal or to hand over the goods to the Seller personally at one of the addresses mentioned in the right of return after prior agreement. The costs of returning the goods (postage) are borne by the Buyer. The period mentioned in the first sentence is considered to have been observed if the goods are handed over for transport or handed over to the Seller no later than the last day of the period. Since the Seller is not responsible for the loss of goods during transport, we recommend sending the goods insured, by registered mail or through a selected courier service. The Seller does not accept goods sent cash on delivery.

6.8. The Seller is obliged to refund to the Buyer all payments received in connection with the Purchase Agreement, including delivery costs, within 30 days from the date of return of the goods. The refund is made in the same way as the Buyer made the payment to the Seller, unless the contracting parties agree on another way of refunding the purchase price, without charging additional fees. If the Buyer withdraws only partially from the contract, i.e., only with regard to some products, while keeping other products from this order, the Seller is not obliged to refund a part of the delivery costs to the Buyer, as these cannot be determined proportionally. In this case, only the purchase price of the product from which the Buyer has partially withdrawn is refunded.

6.9. The Buyer's right to withdraw from the contract expires if the Buyer does not exercise the right of withdrawal within the withdrawal period and in the manner specified in the previous paragraphs of these General Terms and Conditions.

6.10. We recommend the Buyer to send the returned goods as an insured package by courier. The Buyer is obliged to deliver the returned goods to the Seller, including all parts, in a hygienically safe condition that allows safe handling of the goods by other persons. Otherwise, the Seller is entitled to refuse the return of the goods. The postage for sending the returned goods is borne by the Buyer.

6.11. The Buyer acknowledges that if gifts are provided together with the goods, the gift contract between the Seller and the Buyer is concluded under the resolutive condition that if the Buyer exercises the right of withdrawal, the gift contract becomes invalid and the Buyer is obliged to return the provided gifts together with the goods that were the subject of the contract. If these gifts are not returned, their value is considered as unjust enrichment of the Buyer. If it is not possible to return the items of unjust enrichment, the Seller has the right to financial compensation in the amount of the regular price of the gifts.

6.12. The delivery of discount vouchers to the Buyer constitutes a unilateral legal act of the Seller. If the Buyer withdraws from the contract with regard to the goods for which a discount voucher was used in whole or in part, the Buyer is not entitled to demand compensation for the voucher in cash or in any other way. The Buyer always has only the right to a refund of the paid purchase price and delivery costs.

6.13. The withdrawal conditions set out in this article of the General Terms and Conditions do not apply to Buyers who are not Consumers or who are not resident in the European Union.

6.14. The Buyer has no right to exchange the goods, unless the contracting parties agree otherwise.

7. Warranty Conditions and Complaints Procedure

7.1. The Seller is responsible for defects in the goods at the time of delivery to the Buyer. The Seller is not responsible for defects resulting from wear and tear of the goods related to their use. The Seller is not responsible for a defect for which a lower price has been agreed. The legal guarantee period is two years from the delivery of the goods.

7.2. If the Buyer is a consumer, the warranty period is 24 months. If the Buyer is a person other than a consumer, namely a legal person, the warranty period is 12 months. The warranty period begins on the day when the Buyer or an authorized representative takes possession of the goods. During the first six months after delivery, any lack of conformity is presumed to have existed at the time of delivery unless proved otherwise.

7.3. The complaint procedure is subject to the applicable warranty conditions. By confirming the order with the Seller, the Buyer confirms that they have been fully informed about the conditions and procedure of the complaint, including information about where a complaint can be filed in accordance with the Consumer Protection Act. The Buyer has the right to choose between repair and replacement, unless the chosen remedy would be impossible or would impose costs on the Seller that would be disproportionate compared to the other remedy.

7.4. The warranty conditions apply to goods that the Buyer has purchased from the Seller through the E-shop d-wide.com.

7.5. The Buyer has the right to claim a warranty only for goods with defects that were purchased from the Seller.

7.6. The Buyer is obliged to notify the Seller of defects in the goods immediately, but no later than two months after discovering the defect. The day of filing the complaint is considered the day on which the written complaint is received by the Seller, and the Buyer is obliged to hand over the complained goods to the Seller. If the physical receipt of the complaint by the Seller occurs at a later time than on the day of filing the complaint, the deadlines for processing the complaint begin to run from the day on which the Seller receives it. The Buyer is obliged to hand over the complained goods to the Seller, including all parts, in a hygienically safe condition that allows safe handling of the goods by other persons. Otherwise, the Seller is entitled to refuse the complaint. The postage for sending the returned goods is borne by the Buyer.

7.7. The Buyer is recommended to check the goods upon receipt.

7.8. If the goods have defects, the Buyer has the right to file a complaint by describing the nature of the defect and proposing a solution for the complaint in the written complaint. If the goods do not have the agreed properties and the defect can be remedied, the Buyer has the right to free, timely and proper repair of the goods. The Seller is obliged to remedy the defect within a reasonable period. Instead of remedying the defect, the Buyer may also demand the exchange of the goods, or if the defect affects only a part of the goods, the exchange of this part, provided that this does not lead to disproportionate costs, taking into account the price of the goods or the severity of the defect. The Seller may refuse to remedy the defect if neither repair nor exchange is possible or if the repair would cause disproportionate costs, taking into account all circumstances. Instead, the Seller may replace the defective goods with defect-free goods, if this does not cause serious inconvenience to the Buyer.

7.9. The Seller issues a confirmation of receipt of the complaint in a form chosen by the Seller, e.g., by email or in writing.

7.10. The Buyer has no right to a warranty for defects that were communicated to the Buyer by the Seller at the time of conclusion of the contract or that the Buyer had to know under the circumstances under which the Purchase Agreement was concluded (e.g., at a lower price).

7.11. The Buyer's right to complain against the Seller expires under the following conditions:

  • in case of damage to the goods caused by normal wear and tear,
  • in case of improper handling or misuse of the goods,
  • in case of use of the goods under conditions in which they are not normally used - such as extreme temperatures, dust, moisture, chemical or mechanical influences of the environment,
  • in case of interference with the goods by an unauthorized person (improper repairs or modifications),
  • when used contrary to the instructions, technical standards or other documentation for the goods or the purpose for which the products are intended,
  • in case of mechanical damage, especially in case of torn, cut, thermally damaged goods or goods damaged by improper physical handling, intentional scratches on the layers of the goods, etc.,
  • after the expiration of the warranty period.

Diawin s.r.o. uses materials for shoe uppers that are regularly tested for biocompatibility. They have certificates of suitability of the materials used. When in contact with water, the color of the upper parts of the shoes may transfer to the foot, socks or other clothing.

7.12. The Seller is obliged to process the complaint and complete the complaints procedure by delivering the repaired goods, exchanging the goods, refunding the purchase price of the goods, sending a written notice with a request to collect the goods, granting an appropriate price discount on the goods or justifiably rejecting the complaint.

7.13. The processing of the complaint refers only to the defects listed in the defect description that were reported when filing the complaint.

7.14. In case of a remediable defect, the complaint is processed according to point 7.8.

7.15. In case of a defect that cannot be remedied and that prevents the proper use of the goods, the Buyer, if the Seller has not repaired or replaced the goods, has the right to replacement of the goods or to withdraw from the contract (does not apply to Buyers who are not resident in the EU), or is entitled to receive an appropriate price discount on the goods.

7.16. If goods sold at a lower price or used goods have a defect for which the Seller is responsible, the Buyer has the right to an appropriate price discount instead of the right to replacement of the goods.

7.17. The Seller reserves the right to replace defective goods with other similar goods with comparable parameters. In case of an exchange, the warranty period begins to run from the day of receipt of the new goods.

7.18. The Seller is obliged to process the complaint and issue a written confirmation of the processing of the complaint (including by email) to the Buyer who is a Consumer within 30 days from the date of the complaint.

7.19. According to the Consumer Protection Act, the 30-day period for processing complaints does not apply to a Buyer who is not a Consumer. In this case, the period for processing the complaint is not legally determined. However, the Seller undertakes to process the complaint within 60 days.

7.20. The warranty period is extended by the time during which the Buyer could not use the goods due to warranty repair of the goods.

8. Privacy, E-shop Registration, and Copyright

8.1. The Seller processes personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR).

8.2. The Seller processes the following personal data of the Buyer:

  • Name, address, email address, phone number
  • Payment information
  • Order history and preferences
  • Communication records
  • Any other data necessary for contract fulfillment

8.3. The Buyer's personal data will be:

  • Processed lawfully, fairly, and transparently
  • Collected for specified, explicit, and legitimate purposes
  • Kept accurate and up to date
  • Stored only as long as necessary
  • Processed securely

8.4. The Buyer has the following rights under GDPR:

  • Right to access their personal data
  • Right to rectification of inaccurate data
  • Right to erasure ("right to be forgotten")
  • Right to restriction of processing
  • Right to data portability
  • Right to object to processing
  • Right not to be subject to automated decision-making

8.5. Data retention periods:

  • Order data: 10 years (for tax and accounting purposes)
  • Marketing data: Until consent is withdrawn
  • Customer service data: 3 years after last contact
  • Account data: Until account deletion request

8.6. The Seller uses appropriate technical and organizational measures to protect personal data, including:

  • Encryption of data in transit and at rest
  • Regular security assessments
  • Access controls and authentication
  • Data backup and recovery procedures

8.7. If the registered user posts a comment or rating of the Seller's products in the E-shop or uploads a photo or other copyrighted work, the registered user has granted the Seller a free, exclusive, temporally and spatially unlimited license to publish such work, which allows further processing and commercial use by the Seller. The registered user undertakes not to post any activities in the E-shop that would violate generally binding legal regulations, in particular those that would without consent violate the personality rights or copyrights of third parties, which would offend the public by their content or call for violence, whose content would be vulgar or otherwise clearly inappropriate.

9. Final Provisions

9.1. The Seller reserves the right to change these General Terms and Conditions. The obligation to notify of a change to these General Terms and Conditions is fulfilled by their placement on the website d-wide.com.

9.2. The Buyer declares that they have read and agree with these General Terms and Conditions before filling in the order.

9.3. All disputes arising from the contract or in connection with it are primarily settled by agreement between the contracting parties. If an agreement is not possible, the disputes are decided by the court of the Slovak Republic.

9.4. Alternative Dispute Resolution (ADR) and Online Dispute Resolution (ODR):

  • The Consumer has the right to contact the Seller with a request for redress
  • If the Seller responds negatively or does not respond within 30 days, the Consumer may use ADR
  • The Consumer can access the European ODR platform at https://ec.europa.eu/consumers/odr
  • The Seller participates in the following ADR scheme: [Insert ADR provider details]
  • The Consumer may also use the European Small Claims Procedure for claims up to €5,000
  • The ADR process is free of charge for the Consumer
  • The ADR decision is binding on the Seller if accepted by the Consumer

9.5. Digital Content and Services:

  • For digital content and services, the Seller provides:
    • Clear information about functionality and system requirements
    • Updates and security patches as necessary
    • Support for the duration of the contract
    • Information about interoperability with hardware and software
  • The Consumer has the right to terminate the contract if the digital content or service is not provided as agreed
  • The Seller will provide remedies for any lack of conformity

9.6. The Seller is not bound by any code of conduct in connection with the Consumer.

9.7. Relationships that are not regulated by these General Terms and Conditions are subject to the applicable legal regulations of the Slovak Republic, in particular the relevant provisions of the Civil Code, the Commercial Code, Act No. 250/2007 Coll. on Consumer Protection and the amendment to the Act of the Slovak National Council No. 372/1990 Coll. on Misdemeanors, in the currently valid version, Act No. 102/2014 Coll. on Consumer Protection in the Sale of Goods or the Provision of Services at a Distance or Outside the Business Premises of the Seller, in the currently valid version.

9.8. Unless otherwise stipulated in the written contract between the Seller and the Buyer or unless required by law, these conditions apply to all relationships between the Seller and the Buyer. The contracting parties conclude the contract in accordance with Article 6 paragraph 2 of Regulation No. 593/2008/EC and agree that matters not regulated by these conditions are subject to the laws and other generally binding legal regulations of the Slovak Republic (hereinafter referred to as "Applicable Law"). If the Buyer is a Consumer and some of their rights and obligations under these conditions and the applicable law are regulated differently by the law of the country in which they are resident, the regulation more favorable to the Buyer applies.

9.9. For the purpose of monitoring and evaluating the Buyer's satisfaction with the E-shop and the offered goods, the Seller enables the Buyer to give their rating in the E-shop, which is published anonymously for other online visitors of the E-shop in relation to the relevant goods.

9.10. The Seller ensures the authenticity of these ratings by making the rating option available only to Buyers who have made a purchase in the E-shop, either through the Seller's own system or through an external system for processing ratings. Giving a rating is completely voluntary.

9.11. If the system for collecting and processing ratings is operated by a third party as a service provider, the person in the email containing the option to give a rating is properly identified, with the conditions for providing the relevant service being described in more detail on the website of the above-mentioned person.

9.12. In any case where the Buyer provides their rating to the Seller, a non-exclusive and free license to use the rating without temporal or territorial limitation is granted, and the Seller is entitled to use the rating in any way.

9.13. The Buyer authorizes the Seller to use the rating without naming the Buyer as the author, so that they can exercise their personality rights in their own name, either alone or with the help of third parties.

9.14. By providing the rating, the Buyer confirms that they are entitled to use the required copyright to their rating to the extent necessary for granting the above-mentioned rating, and that they give this rating as a truthful assessment in connection with the purchase in the E-shop. By granting the license, the Buyer also confirms that the rating does not violate the copyrights of third parties.

9.15. The Buyer's ratings must not contain information that is illegal or immoral.

9.16. The use of automated rating tools and ratings that do not come from the Buyer is strictly prohibited.

9.17. The Seller may publish both positive and negative ratings in the E-shop, which cannot be deleted without good reason. However, the Seller reserves the right to delete ratings that violate these conditions in whole or in part.

9.18. Ratings are not sponsored.

9.19. The Seller may offer the Buyer a specific reward for giving a rating, in particular in the form of a discount on the next purchase, with the conditions for receiving and applying such a reward always being set individually - depending on the current marketing campaign of the Seller.

9.20. The Seller publishes the individual ratings in chronological order, from the newest to the oldest. Ratings given in another language may also contain translations provided by the Seller.

9.21. These General Terms and Conditions come into force for the Buyer upon conclusion of the Purchase Agreement.

In Kosice, on February 03, 2025.